failed_to_get_data_for_usedpiscaling
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failed_to_get_data_for_usedpiscaling [2012/11/16 09:35 (12 years ago)] – cliff | failed_to_get_data_for_usedpiscaling [2012/11/18 12:45 (12 years ago)] – pwright | ||
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====== Explanation ====== | ====== Explanation ====== | ||
- | When trying to start System Five on a Windows 7 workstation, | + | When trying to start System Five on a Windows 7 workstation, or Terminal Services on Server 2008, you receive the following pop up: |
{{usedpisettings1.jpg|}} | {{usedpisettings1.jpg|}} | ||
- | ====== Detailed | + | ====== Detailed |
+ | |||
+ | There are TWO possible Related Scenarios causing a similar issue here, ie. known at this time: | ||
+ | |||
+ | **SCENARIO 1.** | ||
This Issue seems to be related to large screen resolutions and the DPI settings in Windows 7. In the case we were looking at, the DPI settings were set to Normal, so at first glance the issue did not appear to be a DPI issue. However, we noted that "Use Windows XP style DPI scaling" | This Issue seems to be related to large screen resolutions and the DPI settings in Windows 7. In the case we were looking at, the DPI settings were set to Normal, so at first glance the issue did not appear to be a DPI issue. However, we noted that "Use Windows XP style DPI scaling" | ||
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+ | **SCENARIO 2.** | ||
+ | |||
+ | While this issue is also related to screen resolution and DPI settings in Windows7, Server 2008 exposed the anomaly in a different way. | ||
+ | |||
+ | After the new version was installed on the server for Terminal Services sharing, the errors started appearing. | ||
+ | **[Failed to get data for UseDpiScaling]**, | ||
+ | |||
+ | We found that the Screen Font on the Server 2008 desktop Font DPI was set to 120dpi not the 96dpi default, this was causing System Five to crash out with errors as we found. | ||
+ | |||
+ | The Server 2008 on this site was updated two weeks ago, may have caused the new update to react negatively when checking the Windows registry related to the DPI settings. | ||
+ | **Changing the Font DPI on the Server 2008 Desktop back to 96dpi as a work around, this resolved the errors. | ||
Created by Steve Wind October 11 2012 | Created by Steve Wind October 11 2012 | ||
+ | Edited by Phil Wright November 18, 2012 | ||
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failed_to_get_data_for_usedpiscaling.txt · Last modified: 2021/05/11 16:22 (3 years ago) by jbalasabas