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ecommerce_export_problems [2014/01/13 20:56 (10 years ago)] – [Problems with E-Commerce Export] rcunananecommerce_export_problems [2022/08/29 10:23 (19 months ago)] (current) asegert_windwardsoftware.com
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 +<note warning>This is outdated, please see the updated [[ecommerce_integrations:overview|E-Commerce Documentation]] for current E-Commerce information</note>
 +
 ====== Problems with E-Commerce Export ====== ====== Problems with E-Commerce Export ======
  
 Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five(open part in system five and open web tab). Also, get the credentials from the customer's real windward information. Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five(open part in system five and open web tab). Also, get the credentials from the customer's real windward information.
  
-Example: 
- 
-ADMIN PANEL: 
-URL: http://windwardhosting.com/roscarisawesome/wecs/admin/admin.php \\ 
-store ID: roscarisawesome \\ 
-password: 88jediboy88 \\ 
- 
-FTP: 
-host: windwardhosting.com \\ 
-username: rcunanan2wws5com \\ 
-password: 88jediboy88 \\ 
  
 ==== 1. direct the URL to the exact page of the item ==== ==== 1. direct the URL to the exact page of the item ====
-example: http://website.com/wecs.php?store=&action=display&target=xxxxx 
-where xxxxx is the part number if the e-commerce configuration is set to use part numbers or unique number if it is set to unique number (General option number 12 in admin panel) 
  
  
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 This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder
  
-The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong.+{{:ftp.jpg?800}}
  
-==== 2. If there is no inventory.zip file inside temp folder at all, it means the FTP settings on their XML Central is wrong ====+The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. You will have to change the credentials in the ecommerce tab again to what is indicated in their real windward customer record. 
 +==== 2. If there is no inventory.zip file inside the temp folder or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong ====
  
-You can test this by using FileZilla to move a small file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T.+You can test this by using FileZilla to move a dummy inventory.zip file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T. or the service development team.
  
  
ecommerce_export_problems.1389675416.txt.gz · Last modified: 2014/01/13 20:56 (10 years ago) by rcunanan