ecommerce_export_problems
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ecommerce_export_problems [2014/01/13 20:41 (10 years ago)] – [2. search for the part number inside the inventory table of the site's database using phpMyAdmin] rcunanan | ecommerce_export_problems [2022/08/29 10:23 (19 months ago)] (current) – asegert_windwardsoftware.com | ||
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+ | <note warning> | ||
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====== Problems with E-Commerce Export ====== | ====== Problems with E-Commerce Export ====== | ||
- | Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five | + | Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five(open part in system five and open web tab). Also, get the credentials from the customer' |
==== 1. direct the URL to the exact page of the item ==== | ==== 1. direct the URL to the exact page of the item ==== | ||
- | example: http:// | ||
- | where xxxxx is the part number if the e-commerce configuration is set to use part numbers or unique number if it is set to unique number (General option number 12 in admin panel) | ||
==== 2. search for the item description or part number on the e-commerce website ==== | ==== 2. search for the item description or part number on the e-commerce website ==== | ||
- | By default, we cannot search for a part number on wecs due to a bug, we have to add & | ||
- | |||
- | example: | ||
- | http: | ||
- | where xxxx is the part number | ||
- | |||
- | This can be done by adding <input type=" | ||
- | |||
- | |||
- | ==== 3. If the item is inside the inventory table, check to see if there it is a matrix child item by looking if the parent column is not NULL ==== | ||
- | By design, matrix child items are not listed | + | if the item will not display |
- | The only way I know to work around this(at least with my testing) is to convert | + | ==== 3. If the item is a Matrix Child Item, search for or directly go to the page of the Parent Matrix Item ==== |
- | ==== 4. If the parent | + | By default, Child Matrix items are not searchable. If you search for the parent |
- | The categorymap table takes care of which category an item is attached to | ||
- | ==== 4. If not in the categorymap table, run the category mapping utility in the admin panel ==== | ||
- | This step will write into the database which category number an item should belong to in the categorymap table | ||
- | ===== IF THE ITEM IS NOT IN THE DATABASE AT ALL ====== | + | ===== CHECKING SYSTEM FIVE SETTINGS |
+ | ==== If the items still do not show up on the site, then there is a possibility the problem occurs during the export process from system five ===== | ||
==== 1. check to see if there is an inventory.zip inside their ftp temp folder ==== | ==== 1. check to see if there is an inventory.zip inside their ftp temp folder ==== | ||
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This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder | This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder | ||
- | The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. | + | {{:ftp.jpg?800}} |
- | ==== 2. If there is no inventory.zip file inside temp folder | + | The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. You will have to change the credentials in the ecommerce tab again to what is indicated in their real windward customer record. |
+ | ==== 2. If there is no inventory.zip file inside | ||
- | You can test this by using FileZilla to move a small file into the temp folder using the credentials which should be saved inside the customer' | + | You can test this by using FileZilla to move a dummy inventory.zip |
ecommerce_export_problems.1389674470.txt.gz · Last modified: 2014/01/13 20:41 (10 years ago) by rcunanan