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Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five
example: http://website.com/wecs.php?store=&action=display&target=xxxxx where xxxxx is the part number if the e-commerce configuration is set to use part numbers or unique number if it is set to unique number (General option number 12 in admin panel)
By default, we cannot search for a part number on wecs due to a bug, we have to add &advancedsearch_word_modifier=phrase in the search string
example: http:website.com/wecs.php?store=&action=searchadvanced&advancedsearch_include_description=1&advancedsearch_word_modifier=phrase&advancedsearch_words=xxxx where xxxx is the part number
This can be done by adding <input type=“hidden” name=“advancedsearch_word_modifier” value=“phrase”> to the search section of the default.html
By design, matrix child items are not listed when their categories are clicked or when they are searched with default search strings BUT they can still be searched if you include &include_kit_items=true inside the search string (adding <input type=“hidden” name=“include_kit_items” value=“true”> in the search section of default.html)
The only way I know to work around this(at least with my testing) is to convert the item from System Five itself into a regular item by going to the parent item, removing kit information from the kits tab, and toggling the parent item to not export to ecommerce. The next inventory exports should treat the child items as regular items which can be searched without extra search strings and can be listed down by default.
The categorymap table takes care of which category an item is attached to
This step will write into the database which category number an item should belong to in the categorymap table
This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder
The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong.
You can test this by using FileZilla to move a small file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T.