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<note warning>This is outdated, please see the updated [[ecommerce_integrations:overview|E-Commerce Documentation]] for current E-Commerce information</note>

====== Problems with E-Commerce Export ======

Workflow: ask the customer for the system five part number, windward unique number, and description of the part in question and make sure it was checked for export to e-commerce on system five(open part in system five and open web tab). Also, get the credentials from the customer's real windward information.


==== 1. direct the URL to the exact page of the item ====



==== 2. search for the item description or part number on the e-commerce website ====

if the item will not display when clicking its category, try to do a search for it using either part number or description

==== 3. If the item is a Matrix Child Item, search for or directly go to the page of the Parent Matrix Item ====

By default, Child Matrix items are not searchable. If you search for the parent matrix item and see if the options for the child item are available. example, PARENTITEMPART123456 color=red size=small.





===== CHECKING SYSTEM FIVE SETTINGS ======
==== If the items still do not show up on the site, then there is a possibility the problem occurs during the export process from system five =====

==== 1. check to see if there is an inventory.zip inside their ftp temp folder ====

This will mean there was a last attempted update but it was not successful. successful exports will move the inventory.zip inside a part_import folder

{{:ftp.jpg?800}}

The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. You will have to change the credentials in the ecommerce tab again to what is indicated in their real windward customer record.
==== 2. If there is no inventory.zip file inside the temp folder or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong ====

You can test this by using FileZilla to move a dummy inventory.zip file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T. or the service development team.