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--- ecommerce_export_problems [2014/01/13 21:24 (10 years ago)] – [2. If there is no inventory.zip file inside temp folder at all, it means the FTP settings on their XML Central is wrong] rcunanan
+++ ecommerce_export_problems [2014/01/13 21:25 (10 years ago)] – [2. If there is no inventory.zip file inside the temp folder or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong] rcunanan
@@ Line 45: / Line 45: @@
 ==== 2. If there is no inventory.zip file inside the temp folder or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong ====
-You can test this by using FileZilla to move a small file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T.
+You can test this by using FileZilla to move a dummy inventory.zip file into the temp folder using the credentials which should be saved inside the customer's comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T. or the service development team.