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ecommerce_export_problems [2014/01/13 21:23]
rcunanan [1. check to see if there is an inventory.zip inside their ftp temp folder]
ecommerce_export_problems [2014/01/13 21:25]
rcunanan [2. If there is no inventory.zip file inside the temp folder or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong]
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 The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. You will have to change the credentials in the ecommerce tab again to what is indicated in their real windward customer record. The most likely reason that an inventory.zip is still in the temp folder is that the credentials for the e-commerce tab in the XML Central export settings is wrong. You will have to change the credentials in the ecommerce tab again to what is indicated in their real windward customer record.
-==== 2. If there is no inventory.zip file inside temp folder ​at all, it means the FTP settings on their XML Central is wrong ====+==== 2. If there is no inventory.zip file inside ​the temp folder ​or a recently created partimport_* folder, it means the FTP settings on their XML Central is wrong ====
  
-You can test this by using FileZilla to move a small file into the temp folder using the credentials which should be saved inside the customer'​s comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T.+You can test this by using FileZilla to move a dummy inventory.zip ​file into the temp folder using the credentials which should be saved inside the customer'​s comments tab. If you can log in to the FTP folder but you cant move files, then it is likely an FTP issue which you can address to I.T. or the service development team.
  
  
ecommerce_export_problems.txt ยท Last modified: 2014/01/13 21:25 by rcunanan