Differences

This shows you the differences between two versions of the page.

--- declined-must-ballance-now [2008/06/26 14:24 (16 years ago)] – swind
+++ declined-must-ballance-now [2021/05/11 21:44 (3 years ago)] (current) – [Declined MUST BALLANCE NOW] plagrada
@@ Line 1: / Line 1: @@
-====== PlayGround ======
-[[http://wws5.com/|{{http://wws5.com/images/topxxxgif-ani.gif  |Windward Software}}]]
 ====== Declined MUST BALLANCE NOW ======
-When tendering credit cards, and you click on authorize, it comes back with error "Mercury Payment Systems - Authorizing Declined MUST BALLANCE NOW".
-{{declined_wiki-01.jpg|}}
-==== Detailed Problem Explanation ====
-Explaining the problem in great detail.  Use the H2 header. This shows up as a menu item in the upper right corner of the page.
-=== Alternate explanation 1 ===
-Text goes here.
-=== Alternate explanation 2 ===
-Text goes here.
-==== Detailed Problem Solution ====
+When tendering credit cards, and you click on authorize, it comes back with error "Mercury Payment Systems - Authorizing Declined MUST BALLANCE NOW".
-Lots of text goes here, natch.
+{{declined_wiki-01.jpg|}}
-==== Video if applicable ====
-Add a video link here is the conditions warrant it.
-=== Caveats or special gotchas ===
-Text goes here.
-----
-Other related topics \\
-Signature Capture Setup
-http://mywindward.wws5.com/selfhelp/viewarticle.php?f=t&t=pos_devices_-_signature_capture&ff=t
+==== Detailed Problem Solution ====
+This isn't a System Five Error. The settings in System Five do not control whether they have manual or automatic batch closing... Mercury controls it. The settings in System Five have to be set the same as the settings Mercury has set up on their end. If you are unsure of the batch type that you should be using, please contact Mercury Payment Systems prior to changing the batch type in System Five.
+Set Up Tools -Setup Wizzard - invoice setup - Credit/Debit Card Verification Options
+Mercury Payment Systems tab - click Batches - Select Automatic (recommended), or Manual radial button
 ======
 [[http://mywindward.wws5.com|{{  http://wws5.com/support/images/cust_support_banner_bottom.jpg  |myWindward}}]]