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data53zip_login_error [2014/07/04 09:30]
mmiller [Verify Permissions on the Shared Data Folder]
data53zip_login_error [2014/07/04 11:14] (current)
mmiller
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-{{info_qa:​it_svcs:​data53_error.jpg|}}\\+{{info_qa:​it_svcs:​data53_error.jpg}}\\
 **Figure 1 - Data53.zip error** **Figure 1 - Data53.zip error**
  
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 **Windows XP** **Windows XP**
  
-For peer-to-peer setups on a Windows XP operating system, ensure that the setting to "Allow network users to change my files" in Figure 2 is activated. ​ The shared folder properties window in Figure 2 has the "Allow network users to change my files" deactivated,​ which causes the data53.zip error.+For peer-to-peer setups on a Windows XP operating system, ensure that the setting to "Allow network users to change my files" ​as shown in Figure 2 is activated. ​ The setting to "Allow network users to change my files" ​is deactivated ​in Figure 2, which causes the data53.zip error. 
 + 
 +{{info_qa:​it_svcs:​shared_drive_prop_winxp.jpg}}\\ 
 +**Figure 2 - Shared Folder Settings for Windows XP** 
 + 
 +**Windows 7** 
 + 
 +To allow the same sharing on Windows 7 is a little more complicated. First, select "​Share"​ as shown in Figure 3. Then, in the window that pops up, select "​Share"​ and then select "​Done"​. 
 + 
 +Once that is done, verify the user permissions. To do that, select "​Advanced Sharing"​ as shown in Figure 3 and then "​Permissions"​ in Figure 4. 
 + 
 +| {{:​employee:​support:​win_7_sharing.png}} | {{:​employee:​support:​win_7_advanced_sharing.png}} | 
 +| **Figure 3 - Shared Folder Settings for Windows 7** | **Figure 4 - Advanced Sharing Settings for Windows 7** | 
 + 
 +Make sure that "​Everyone"​ is selected and then verify that all 3 boxes are checked as shown in Figure 5. 
 + 
 +{{:​employee:​support:​win_7_sharing_permissions.png}}\\ 
 +**Figure 5 - Sharing Permissions for Windows 7**
  
-{{info_qa:​it_svcs:​shared_drive_prop_winxp.jpg|}}\\ 
-**Figure 2 - Shared Folder settings for Windows XP** 
 ===== Perform Update on Data Files ===== ===== Perform Update on Data Files =====
  
 If permissions configurations look correct then the error might be with the program files not matching the system five data files. If permissions configurations look correct then the error might be with the program files not matching the system five data files.
  
-The data53.zip error may be raised because the data files for the System Five workstation are not up-to-date.  This may be a result of a failed or incomplete update on the main server. Select Download ​to the update message ​as shown in Figure ​3.  ​+The data53.zip error may be raised because the data files for the System Five workstation are not up to date.  This may be a result of a failed or incomplete update on the main server. Select ​"Download" ​as shown in Figure ​6.  ​ 
 + 
 +{{info_qa:​it_svcs:​ftp_update.jpg}}\\ 
 +**Figure 6 - FTP Update window.**
  
-{{info_qa:​it_svcs:​ftp_update.jpg|}}\\ +Select next until the window ​shown in Figure 7 is displayed. ​ Ensure that the option for the System Five data files is selected. ​ If the option to update the data files is greyed out then the System Five data files are at the most recent version.
-**Figure 3 - FTP Update ​window.**+
  
-Select next until the window shown in Figure 4 is displayed. ​ Ensure that the option for the System Five data files is selected. ​ If the option to update the data files is greyed out then the System Five data files are at the most recent version.  ​To further troubleshoot,​ review the permissions ​setting ​shown in the previous section.+To further troubleshoot,​ review the permissions ​settings ​shown in the previous section.
  
-{{info_qa:​it_svcs:​s5_update_wizard.jpg|}}\\ +{{info_qa:​it_svcs:​s5_update_wizard.jpg}}\\ 
-**Figure ​- FTP Update and Data Files Selection.**+**Figure ​- FTP Update and Data Files Selection.**
  
  
data53zip_login_error.txt · Last modified: 2014/07/04 11:14 by mmiller