User Tools

Site Tools


basic_printing_troubleshooting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision
Previous revision
basic_printing_troubleshooting [2010/07/20 10:10 (14 years ago)] – created andrewbasic_printing_troubleshooting [2010/07/21 08:48 (14 years ago)] (current) andrew
Line 1: Line 1:
 ====== Basic Printing Troubleshooting ====== ====== Basic Printing Troubleshooting ======
  
-**Is the printer turned on?** \\+**Is the printer turned on?**\\
   * Check the power cable connections   * Check the power cable connections
   * Check power indicators on the printer   * Check power indicators on the printer
 +\\
  
 **Is the printer connected to the computer?**\\ **Is the printer connected to the computer?**\\
   * Check that a communications cable is plugged into the printer and computer   * Check that a communications cable is plugged into the printer and computer
 +\\
  
 **Can a test page be printed from Windows?**\\ **Can a test page be printed from Windows?**\\
  
   * Open the Control Panel to the Printers and Faxes option looking for the icon as shown as Figure 1.   * Open the Control Panel to the Printers and Faxes option looking for the icon as shown as Figure 1.
 +
 +{{info_qa:hw_nw:printer_faxes.jpg|}} \\
 +**Figure 1 - Windows Printers and Faxes**
 +
 +Right click on the name of the printer connected to the computer from the list and select properties.  The properties display will open as shown in Figure 2. Select the Print Test Page button to send a test page to the printer.  If the test page prints then your printer is ready for further configuration in System Five.  If not then contact your IT Professional to assist with further troubleshooting.
 +
 +{{info_qa:hw_nw:print_test_page.jpg|}}\\
 +**Figure 2 - Print Test Page from the printer properties window.**
  
  
  
  
-   
basic_printing_troubleshooting.txt · Last modified: 2010/07/21 08:48 (14 years ago) by andrew